FAQ's

Shipping

We offer shipping to all locations within the United Kingdom.

At this time, we do not provide international shipping outside of the United Kingdom.

If your order hasn't arrived within the expected delivery timeframe here in the UK and you haven't received any updates, please start by checking your order tracking. If the tracking information shows any issues, please get in touch with our customer support team and we'll be happy to help.

As soon as your order dispatches from our warehouse, you'll receive a confirmation email with a tracking number, allowing you to track the status and location of your shipment.

If you notice an error in your delivery address, please contact us as soon as possible and within 24 hours of placing your order at help@utlimateworkout.co.uk. Please include your full name and order number, along with the correct delivery address.

We’ll do our best to update your address before your order is dispatched. However, once your order has been dispatched from our warehouse, we cannot guarantee that the delivery address can be changed. We’ll always do our best to assist you where possible.


Unfortunately, we do not currently offer a warehouse collection or pick-up service. All orders are delivered directly to the delivery address provided at checkout.

Your order ships through DPD, UPS, or Evri, depending on what you've bought. All reliable UK couriers, fully tracked, and careful with heavier equipment like dumbbells.

Returns & Refunds

Yes, we accept returns in accordance with our 14-Day Return Policy. Items must be returned in new, unused condition and in their original packaging.

If you have any questions about the return process, please contact us at help@utlimateworkout.co.uk or call us on +44 2825 429023.

Our phone lines are open from 9:00 AM–6:00 PM Monday to Friday

Once we receive and inspect your returned item, your refund will be processed within 10 business days, depending on your payment provider’s processing times.

Refunds will be issued to the original payment method used when placing the order. You will receive a confirmation email once your refund has been processed.

To start a return, please email us at help@utlimateworkout.co.uk. For full details, please visit our Returns Policy page.

Payments & Security

We currently accept the following payment methods:

Visa
Maestro
Mastercard
Discover
American Express (Amex)

At Utlimate Workout, we take the security of your payment information seriously. All payment transactions are processed through secure and protected payment systems designed to keep your personal and payment details safe.

We do not store your full payment card details after your order has been completed. Your payment information is securely processed by our trusted payment providers in accordance with industry security standards.

You can shop with confidence knowing that your payment information is handled securely throughout the checkout process.

To help maintain a safe and smooth shopping experience, Utlimate Workout may carry out payment security checks on certain orders. In some cases, we may need to verify customer or order information before processing an order.

Please ensure that the contact details provided at checkout are accurate and up to date, so we can contact you promptly if any verification is required.

Contact Information

Utlimate Workout is based in the United Kingdom.

Address: 155 Moneygran Road, Portglenone, Ballymena, BT44 8JN, United Kingdom

You can contact us by phone or email:

Store Name: Utlimate Workout
Phone: +44 2825 429023
Email: help@utlimateworkout.co.uk
Address: 155 Moneygran Road, Portglenone, Ballymena, BT44 8JN, United Kingdom
Business Hours: 9:00 AM–6:00 PM Monday–Friday
Time Zone: (GMT+00:00) London